Click on which mailbox
helps  Emergency
Responders  find YOU?

Know Your Location or the
Location of the  Emergency.

Answer the 9-1-1 Operators
Do you need, "Police, Fire or

Your call will be Transferred to
the Appropriate Agency.

Special Advisory For Emergency
Free Potential
Life Saving Service For
Wilson County Citizens
9-1-1 Tips
Please Remove The
Before Allowing Children To
Play With
A Phone. Cell Phones
That Do Not Have Service
Can Still Dial 9-1-1
Check Your Address

Click on the globe and you will
be directed to a page with
instructions on how to check
your address.


The Tennessee General Assembly passed the 911 Funding Modernization
and IP Transition Act of 2014 on April 25, 2014. The Act, effective January
1, 2015, updates the current 911 funding model to account for changes in
technology and consumer telecommunication choices by establishing a
single, state-wide, 911 surcharge rate.

The new uniform rate is intended to adequately fund local 911 services in
light of the ongoing reduction of landline use across the State. Accordingly,
the 911 surcharges on Wilson County residential and business landlines,
currently at $.55 and $1.67 respectively, will be adjusted to $1.16 per
month. The current $1.00 surcharge on all cellular phones will also be
adjusted to $1.16 per month.

The Act supports the state’s Next Generation 911 program with improved
information and location data, allowing local 911 operators to more quickly
assess an emergency situation and ensure that the necessary equipment
and personnel respond to the scene.

The new uniform rate goes into effect January 1, 2015. Customers will likely
notice a change reflecting the new rate on their January telephone and
cellular phone bills.
10 Digit Local Dialing Required
Beginning February 28, 2015

10 Digit Local Dialing Required Beginning February 28, 2015

To ensure a continuing supply of telephone numbers, a new area code (629) will be added to the area
served by 615. The new 629 area code will serve the same geographic area currently served by the
existing 615 area code which generally covers the north-central portion of the state of Tennessee serving
communities such as Franklin, Gallatin, Hendersonville, Lebanon, Murfreesboro, Nashville and
Springfield.  This is known as an area code overlay.

What is an area code overlay?

An overlay is the addition of another area code (629) to the same geographic region as an existing area
code (615). An overlay does not require customers to change their existing area code.

How does this affect the general public?

As a result of the overlay, a new local dialing procedure requires all calls to be dialed using 10 digits
(area code + telephone number).  This means that all calls in the current 615 area code that are currently
dialed with seven digits will need to be dialed using area code (615 or 629) + telephone number.  

When will the change begin?

Beginning February 28, 2015, you must use the new dialing procedures, as described above for all local
calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a
recording will instruct you to hang up and dial again.

Beginning March 28, 2015, new telephone lines or services may be assigned numbers using the new
629 area code.
All local calls placed from the new 629 area code must be dialed using 10 digits (area code + telephone

What will remain the same?

•        Your telephone number, including current area code, will not change.
•        The price of a call, coverage area, or other rates and services will not change due to the overlay.
•        Current local calls will remain a local call regardless of the number of digits dialed.
•        You will continue to dial 1+ area code + telephone number for all long distance calls.
•        You can still dial just three digits to reach 911.
•        If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you will still dial
these codes with just three digits.

Customers with questions about the dialing procedure change should be directed to their local service
provider, or they can visit the Tennessee Regulatory Authority (TRA) website at


TN 615/629 Overlay Industry Committee